Frequently Asked Questions

Are you interested, but you have questions? We have listed the most common questions.

If your question is not here, please contact us.
We'll be happy to help you.

What do I sign up for?

What can I expect?

You will receive full access to our system at no cost for 30 days, so you can try it out. There are no charges, no restrictions, and no commitments.

Do I need to provide a credit card to sign up?

Nope. It is entirely free for 30 days. If you like our product, it would be nice if you sign up for a paid account, but even if you don't, let's be good friends!

What can I do with a free account?

Everything you can do with the Enterprise subscription, which includes all features. There are no restrictions or limitations. We offer free setup support by email and online chat, so contact us at any time if you need help.

What are your terms of service?

You can read our terms before you sign up. When you sign up, you do agree to these terms.

How can I upgrade or close my account?

You can do that within the application via your account settings. Before you close your account, you can export all your data before it will be permanently deleted in XLReporting.

What happens if I don't buy?

Your data will be permanently deleted when you close your free account. If you let your free account expire without any further activity, your data will be permanently deleted after 5 days (we will send you email reminders just in case).

What about my data?

Is my data safe?

We take care of the hosting for you in highly secure data centers across the world with continuous backups. You can choose in which region (Europe, US, or Asia) you want your data to be hosted.

Who owns my data?

You do. Simple as that. We will never access or use your data, or retain it after you close your account. You can export all your data in XLReporting, should you decide to close your account.

Is your system secure?

We take security and data protection very seriously. All your data is encrypted. Read more about our operations.

Why choose a region?

We operate servers in multiple data centers across the world, which ensures that you will have fast response times and that your data remains within your regional jurisdiction.

What type of data can I store?

XLReporting is fully configurable, and you can store any type of information. It can be financial data, but it can also be sales, purchase, logistics data etc. You can import data from multiple sources, and it can be detail data or aggregate data. However, we do not allow personally identifiable information (i.e. personal data about individuals) to be stored, unless explicitly agreed otherwise in a Data Processing Agreement.

How many reports can I use?

There is no limit to how many reports you can create. Read more.

How many data rows do I need?

Depends on your use, but here is an example for basic financial data: multiply the number of companies, accounts, and months. Say you have 5 companies, 100 ledger accounts, and 12 months of data, that would be 6.000 rows for a year of data. We apply a "fair use policy", and you can always buy additional data rows.

Licenses and payments

Which licenses do you offer?

We offer 3 standard licenses, which you can see here.
We also offer annual discounts, invoicing on account, and volume discounts for accounting firms.

How long do I commit for?

You can upgrade, downgrade, or close your account at any time. There are no notice periods, and no commitments.

How can I pay?

You can pay by all major credit cards, we use Stripe as our payment partner. You can also ask us for invoicing on account so you can pay us by bank transfer.

Do you provide consulting services?

Yes, we do. We are a team of finance and IT experts, specializing in financial reporting and budgeting.

What support do I get?

What support do you offer?

Our online Support Center offers user documentation, and you can ask our help at any time via our Contact form, email, and online chat.

Can you help with my implementation?

Yes, we can. We offer free setup support by email and online chat. We can also configure complex imports or reports for you at an agreed service fee.

Can you help with my data?

People often try to work with poor source data. Let us take a look at your available data and advise the best ways, or even convert your data for you.

I don't have the time to set this up

We can do it for you. You can request a demo, so we can discuss your requirements in a webinar meeting, and agree the best approach with you.

Try it free for 30 days

Try now Request demo

Free setup support
No credit card required
No commitments
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